This policy explains when Rispora issues refunds. It is part of our Terms of service and applies to every paid subscription.
Who processes your payment
Payments are processed securely by Stripe. Any refund we issue goes back through Stripe to the payment method you used.
Try Rispora with the free trial
The free trial is the way to try Rispora before you pay. A new workspace can have one 14-day free trial, and each owner email gets one trial in total. A workspace that has paid before, and a client workspace added under an existing one, is charged at checkout. Your card is not charged during the trial. Cancel before it ends and you are not charged.
Paid quarters
Plans are billed every 3 months and renew automatically. You can cancel any time before the next quarter renews, and you will not be charged again. Paid quarters are not refunded, in full or in part, including when you cancel partway through one. Your plan stays active until the end of the quarter you paid for.
Cancellations
Cancel from your billing settings or by emailing us. Cancelling stops future billing and keeps full access until the paid quarter ends.
Failed or duplicate charges
If you were billed in error, charged twice, or charged after a valid cancellation, contact us and we will refund the incorrect amount in full.
How to report a billing error
Email support@rispora.com from the address on your account, with your workspace name and the date of the charge. We reply within a few business days. Refunds for billing errors reach your payment method through Stripe within 5 to 10 business days, depending on your bank.
Changes and contact
If this policy changes materially we will notify you in the product or by email before it applies. For any questions, email support@rispora.com.