Rispora exists to earn replies, not to flood inboxes. Spam gets the addresses you send from put on block lists, damages the accounts you connected, and makes it harder for everyone sending near you to reach inboxes instead of spam. So the rules below are not fine print; the product enforces most of them, and we enforce the rest.
You must
- Send only from accounts you own or are authorized to use, with your real identity: who you are and the business you represent must be clear in every message.
- Target businesses with a plausible reason to hear from you. The planner asks for that reasoning for each group you target; mean it.
- Honor a no. Stop-on-reply is built in; if someone declines, opts out, or asks where you got their details, respect it immediately.
- Follow the anti-spam and privacy laws that apply to you and the people you contact (for example CAN-SPAM, GDPR and PECR, and local equivalents), and the rules of the channels you connect: Google and Microsoft sending policies, LinkedIn’s terms, and Meta’s WhatsApp Business and template rules.
You must not
- Upload or target purchased consumer lists, personal (not business) contact data copied in bulk from websites, or sensitive categories of people.
- Use deceptive sender names, subject lines, or claims, or impersonate anyone.
- Keep messaging someone who said no, or get around do-not-contact lists and limits (including by registering extra workspaces).
- Use Rispora for anything illegal or harmful: scams, malware, counterfeit goods, harassment, or campaigns for prohibited products.
Volume, starting slowly, and limits
Plans cap how many potential customers you find and how much you send. New mailboxes start slowly and increase gradually, with sending spread across them, so your email address stays in good standing. These limits protect you; we may slow down sending that looks like it will stop emails, yours or anyone else’s, from reaching inboxes.
Replies and the do-not-contact list
A reply automatically stops the follow-ups to that potential customer. When someone declines or opts out, their address goes on a do-not-contact list for your whole workspace, and addresses we are asked to remove at support@rispora.com go on our own do-not-contact list.
Enforcement
Depending on severity we warn you, slow your sending, pause campaigns, or suspend accounts; deliberate abuse ends the account under the Terms of service. To report abuse by a Rispora customer, email support@rispora.com with the message headers or a copy of what you received.